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Yellow agents when I refresh FOP

  • From: "arles rodriguez" <arles.rodriguez@xxxxxxxxx>
  • Date: Thu, 26 Jun 2008 19:05:20 -0500
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I have a problem with the panel when I have more that an Agent logged in:

1. I log in an Agent in a queue and I see  that this agent is connected (It
turns from green to Yellow)
2. I log off this Agent and panel updates this info (yellow to green), but
when I make <<f5>> or press reload configuration button the Agent changes
his color to yellow.

I update my FOP to 0.29, I have Asterisk 1.2.13 and FreePBX 2.3.

Any help would be greatly appreciated.



This is my op_server.cfg:

; In this config file, the following entries will be IGNORED, in
; favour of the values set in /etc/amportal.conf (but do not
; comment them !):
;   manager_user, manager_secret, web_hostname, security_code, flash_dir

; host or ip address of asterisk

; user and secret for connecting to * manager

; The optional event_mask for filtering manager events.
; Asterisk will send only the events you request
; with this parameter. Possible values are:
; on, off, system, call, log, verbose
; You can specify many asterisk servers to
; monitor. Just repeat the manager_host, manager_user
; and manager_secret parameters in order. The first
; one will be server number 1, and so on.
; manager_host=
; manager_user=john
; manager_secret=doe

; Enable MD5 auth to Asterisk manager

; port to listen for inbound flash connections, default 4445

; hostname or ip address used to connect to the webserver where
; the flash movie resides (just the hostname, without directories)
; This value might be omited. In that case the flash movie will
; try to connect to the same host as the web page.
; web_hostname=

; location of the .swf file in your disk (must reside somewhere
; inside your web root)

; secret code for performing hangups and transfers

; Frequency in second to poll for sip and iax status

; Poll for voicemail status (only necesary when you access the
; voicemail directories outside asterisk itself - eg. web access)

; 1 Enable automatic hangup of zombies
; 0 Disable

; Debug level to stdout (bitmap)
; 1   Manager Events Received
; 2   Manager Commands Sent
; 4   Show Flash events Received
; 8   Show events sent to Flash Clients
; 16  Server 1st Debug Level
; 32  Server 2nd Debug Level
; 64  Server 3rd Debug Level
; Eg: to display manager events and
; commands sent set it to 3 (1+2)
; Maximum debug level 255

; Default language to use (op_lang_XX.cfg file)

; Context in your diaplan where you have the conferences for barge in
; Example:
; meetme.conf
; [rooms]
; conf => 900
; conf => 901
; conf => 902
; extensions.conf
; [conferences]
; exten => 900,1,MeetMe(900)
; exten => 901,1,MeetMe(901)
; exten => 902,1,MeetMe(902)

; Meetme room numbers to use for barge in. The room number must match
; the extension number (see above).

; When doing barge ins, you can make the 3rd party to start
; the meetme muted, so the other parties wont notice they are
; now being monitored


; Formatting of the callerid field
; where 'x' is a number

; If you want not to show the callerid on the buttons, set this
; to one

; To display the ip address of sip or iax peer inside the button
; set this to 1

; Will change the button label on AgentLogin

; Will change the button label on Agentcallbacklogin

; Will rename the label for a wildcard button

; Will rename to the name specified in agents.conf
; If disabled the renaming will be Agent/XXXX

; Will display IDLE time for agents, as well as
; update the queue status after an agent hangs up
; the call, so you don't need to reload to get
; queue statistics

; Will rename labels for queuemembers
; If you use addqueuemember in your dialplan, you
; can fake an AgengLogin event by sending it with
; the UserEvent application. Eg:
; exten => 25,1,AddQueueMember(sales|SIP/${CALLERIDNUM}
; exten => 25,2,UserEvent(Agentlogin|Agent: ${CALLERIDNUM});
; exten => 25,3,Answer
; exten => 25,4,Playback(added-to-sales-queue)
; exten => 25,5,Hangup
; exten => 26,1,RemoveQueueMember(sales|SIP/${CALLERIDNUM})
; exten => 26,2,UserEvent(RefreshQueue);
; exten => 26,3,Answer
; exten => 26,4,Playback(removed-from-sales-queue)
; exten => 26,5,Hangup

                                            ; Will change the led color when
the agent logs in
; The color is configurable in op_style.cfg

; If set to 1, you will transfer the linked channel instead
; of the current channel when you drag the icon on a button

; If enabled, it will not ask forthe  security code
; when performing a click to dial

; Enable select box with absolutetimeout for the call after
; a transfer is performed within the panel
transfer_timeout= "0,No timeout|300,5 minutes|600,10 minutes|1200,20
minutes|2400,40 minutes|3000,50 minutes"

; If set to 1, when hitting the reload button on the flash
; client it will instead restart the 1st asterisk box
; (For asterisk to restart you have to start it with
; safe_asterisk, if you dont do that, asterisk will just
; shut down)
enable_restart     = 0

; If you set this parameter to your voicemailmain
; extension@xxxxxxx, it will originate a call to
; voicemailmain when double clicking on the MWI icon
; for any button.
voicemail_extension = *97@xxxxxxxxxx

; You can have panel contexts with their own
; button layout and configuration. The following entry
; will create a context called sip with a different
; security code. In the online documentation you will
; find how to use contexts

;transfer_timeout="0,No timeout|60,1 minute"

Follow-Ups from:
Tariq ..

References to:
arles rodriguez

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