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RE: [Flash Operator Panel] Yellow agents when I refresh FOP

  • From: "Tariq .." <tareksawah@xxxxxxxxxxx>
  • Date: Fri, 27 Jun 2008 20:45:42 +0000
  • Mailing-list: contact operator_panel-help@lists.house.com.ar; run by ezmlm

I don't think it's a config file problem..to me it seems more a Queues.conf 
issue.. will you send me your queues.conf and queues_additional.conf if you use 
i will have a look at it and compare it with your problem.. 
Tarek Sawah


Date: Thu, 26 Jun 2008 19:05:20 -0500> From: arles.rodriguez@xxxxxxxxx> To: 
operator_panel@xxxxxxxxxxxxxxxxxx> Subject: [Flash Operator Panel] Yellow 
agents when I refresh FOP> > Hi,> > I have a problem with the panel when I 
have more that an Agent logged in:> > 1. I log in an Agent in a queue and I 
see that this agent is connected (It> turns from green to Yellow)> 2. I log 
off this Agent and panel updates this info (yellow to green), but> when I 
make <<f5>> or press reload configuration button the Agent changes> his color 
to yellow.> > I update my FOP to 0.29, I have Asterisk 1.2.13 and FreePBX 
2.3.> > Any help would be greatly appreciated.> > Regards,> > Arles> > This 
is my op_server.cfg:> > NOTE> ;> ; In this config file, the following entries 
will be IGNORED, in> ; favour of the values set in /etc/amportal.conf (but do 
not> ; comment them !):> ; manager_user, manager_secret, web_hostname, 
security_code, flash_dir> > > [general]> use_amportal_conf=1> ; host or ip 
address of asterisk> manager_host=> > ; user and secret for 
connecting to * manager> manager_user=****> manager_secret=****> > ; The 
optional event_mask for filtering manager events.> ; Asterisk will send only 
the events you request> ; with this parameter. Possible values are:> ; on, 
off, system, call, log, verbose> ;event_mask=call> ;> ; You can specify many 
asterisk servers to> ; monitor. Just repeat the manager_host, manager_user> ; 
and manager_secret parameters in order. The first> ; one will be server 
number 1, and so on.> ;> ; manager_host=> ; manager_user=john> ; 
manager_secret=doe> > ; Enable MD5 auth to Asterisk manager> auth_md5=1> > ; 
port to listen for inbound flash connections, default 4445> 
;listen_port=4445> > ; hostname or ip address used to connect to the 
webserver where> ; the flash movie resides (just the hostname, without 
directories)> ; This value might be omited. In that case the flash movie 
will> ; try to connect to the same host as the web page.> ; web_hostname=> > 
; location of the .swf file in your disk (must reside somewhere> ; inside 
your web root)> flash_dir=/var/www/panel/> > ; secret code for performing 
hangups and transfers> security_code=*********> > ; Frequency in second to 
poll for sip and iax status> poll_interval=120> > ; Poll for voicemail status 
(only necesary when you access the> ; voicemail directories outside asterisk 
itself - eg. web access)> poll_voicemail=0> > ; 1 Enable automatic hangup of 
zombies> ; 0 Disable> kill_zombies=0> > ; Debug level to stdout (bitmap)> ; 1 
Manager Events Received> ; 2 Manager Commands Sent> ; 4 Show Flash events 
Received> ; 8 Show events sent to Flash Clients> ; 16 Server 1st Debug Level> 
; 32 Server 2nd Debug Level> ; 64 Server 3rd Debug Level> ;> ; Eg: to display 
manager events and> ; commands sent set it to 3 (1+2)> ;> ; Maximum debug 
level 255> debug=255> > ; Default language to use (op_lang_XX.cfg file)> 
language=en> > ; Context in your diaplan where you have the conferences for 
barge in> ; Example:> ;> ; meetme.conf> ; [rooms]> ; conf => 900> ; conf => 
901> ; conf => 902> ;> ; extensions.conf> ; [conferences]> ; exten => 
900,1,MeetMe(900)> ; exten => 901,1,MeetMe(901)> ; exten => 
902,1,MeetMe(902)> conference_context=conferences> > ; Meetme room numbers to 
use for barge in. The room number must match> ; the extension number (see 
above).> ;barge_rooms=900-902> barge_rooms=800-802> > ; When doing barge ins, 
you can make the 3rd party to start> ; the meetme muted, so the other parties 
wont notice they are> ; now being monitored> > barge_muted=1> > ; Formatting 
of the callerid field> ; where 'x' is a number> clid_format=${CLIDNAME}> 
;(xxx)xxx-xxxx> > ; If you want not to show the callerid on the buttons, set 
this> ; to one> clid_privacy=0> > ; To display the ip address of sip or iax 
peer inside the button> ; set this to 1> show_ip=0> > ; Will change the 
button label on AgentLogin> rename_label_agentlogin=0> > ; Will change the 
button label on Agentcallbacklogin> rename_label_callbacklogin=0> > ; Will 
rename the label for a wildcard button> rename_label_wildcard=0> > ; Will 
rename to the name specified in agents.conf> ; If disabled the renaming will 
be Agent/XXXX> rename_to_agent_name=0> > ; Will display IDLE time for agents, 
as well as> ; update the queue status after an agent hangs up> ; the call, so 
you don't need to reload to get> ; queue statistics> agent_status=0> > ; Will 
rename labels for queuemembers> ; If you use addqueuemember in your dialplan, 
you> ; can fake an AgengLogin event by sending it with> ; the UserEvent 
application. Eg:> ;> ; exten => 25,1,AddQueueMember(sales|SIP/${CALLERIDNUM}> 
; exten => 25,2,UserEvent(Agentlogin|Agent: ${CALLERIDNUM});> ; exten => 
25,3,Answer> ; exten => 25,4,Playback(added-to-sales-queue)> ; exten => 
25,5,Hangup> ;> ; exten => 26,1,RemoveQueueMember(sales|SIP/${CALLERIDNUM})> 
; exten => 26,2,UserEvent(RefreshQueue);> ; exten => 26,3,Answer> ; exten => 
26,4,Playback(removed-from-sales-queue)> ; exten => 26,5,Hangup> 
rename_queue_member=0> > > ; Will change the led color when> the agent logs 
in> ; The color is configurable in op_style.cfg> change_led_agent=1> > ; If 
set to 1, you will transfer the linked channel instead> ; of the current 
channel when you drag the icon on a button> reverse_transfer=0> > ; If 
enabled, it will not ask forthe security code> ; when performing a click to 
dial> clicktodial_insecure=1> > ; Enable select box with absolutetimeout for 
the call after> ; a transfer is performed within the panel> transfer_timeout= 
"0,No timeout|300,5 minutes|600,10 minutes|1200,20> minutes|2400,40 
minutes|3000,50 minutes"> > ; If set to 1, when hitting the reload button on 
the flash> ; client it will instead restart the 1st asterisk box> ; (For 
asterisk to restart you have to start it with> ; safe_asterisk, if you dont 
do that, asterisk will just> ; shut down)> enable_restart = 0> > ; If you set 
this parameter to your voicemailmain> ; extension@xxxxxxx, it will originate 
a call to> ; voicemailmain when double clicking on the MWI icon> ; for any 
button.> voicemail_extension = *97@xxxxxxxxxx> > ; You can have panel 
contexts with their own> ; button layout and configuration. The following 
entry> ; will create a context called sip with a different> ; security code. 
In the online documentation you will> ; find how to use contexts> ;> > > 
;[sip]> ;security_code=djdjdi43> ;web_hostname=www.virtualwebserver.com> 
;flash_dir=/var/www/virtualwebserver/html/panel> ;barge_rooms=800-802> 
;conference_context=otherconferences> ;transfer_timeout="0,No timeout|60,1 
minute"> ;voicemail_extension=1000@xxxx> ;language=es
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References to:
arles rodriguez
arles rodriguez

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