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How should you display forwarded extensions ?


  • From: "Safet Susic" <panoramisk@xxxxxxxxx>
  • Date: Tue, 5 Aug 2008 08:31:19 +0200
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Hello,

How is it best to inform receptionnist that an extension is forwarded (and
it's more efficient to forward future incoming calls to another extension or
tell caller to call back later) ?

I can see buttons include oval which provide status information.
Should ovals be used to customise things a little bit ?

I was thinking of something like :

green:   available
yellow:  queue member
orange: forwarded to internal extension
purple:  forwarded to external number
...
red:      busy or in conference or queue


Changing from one state to another could be triggered by events (User Events
?) or by queries to a database.

What do you think of this ?

Regards

Follow-Ups from:
Ian Plain

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